Delhivery
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Success story · Telecom · UK
Postpaid platform for an international mobile operator
A postpaid website for one of the largest international mobile virtual network operators — a guided pre-paid-to-postpaid migration journey, multi-gateway payments, and region-specific customisation for European markets.
Guided migration journey moving prepaid customers to postpaid across multiple European markets.
Lyca Mobile, the world’s largest international mobile virtual network operator, is based in the UK — over 16 million customers across 23 countries. Thrymr built the postpaid platform that extended its prepaid business.
The challenge
Lyca wanted to introduce postpaid service without losing customers in the switch — the migration journey from prepaid had to be simple enough that customers could complete it unaided, across different countries and regulations.
What we did
- Single-page migration journey moving customers from prepaid to postpaid with step-by-step guidance
- Responsive interface working across phones, tablets, and desktops
- Integration with multiple payment gateways so customers pay their way
- Region-specific customisation for markets such as Belgium and the Netherlands
The outcome
Lyca expanded its service offering with a smooth postpaid experience for its international customer base, built on top of the existing prepaid platform rather than alongside it.
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